Positive health outcomes are minimal across a lot of the developing world, and also the persistence of profound inequities in overall health condition is an issue from what no nation in the planet is exempt. At the center of the man, problem is a failure of wellness systems. Much of the concern of disease may be prevented or even cured with known, affordable technologies. The issue is becoming drugs, vaccines, other forms and information of prevention, treatment or care - promptly, reliably, in a quantity that is sufficient and at a cost that is reasonable - to those that want them. In far too many nations the methods required to accomplish this are on the purpose of collapse and are accessible only to certain organizations within the public. Failing or inadequate health methods are one of the primary hurdles to scaling up interventions achieving internationally agreed activities including the MDGs a realistic possibility.

The expanding desire to improve healthcare systems enhances the urgency of the program that creates and also strengthens the capability of health worker, decision and policymakers in the program sectors with an aim to attain better health results.

Duration:5 Days

Who Should Attend?

This course is ideal for health administrators, hospital matrons/patrons, policy/decision makers, clinic head of departments as well as healthcare superintendent

Objectives

1. To build capacity and create human aid in consulting services for medical control to satisfy the public needs

2. To develop the management capability of the health sector through building up the amount and quality of continuing classes for leader and managers of the health sector.

3. To boost the quality of health management

4. To make a foundation for preparing the organizational design, medical management, and building of legal papers.

5. To enhance the capability of management, administration as well as policy development for the sector.

Course Outline

• An Overview of Health System - situation when research via an advanced nation along with a growing nation

• Social Customer and Marketing Service in Health Care Organizations • ERP in the medical business: how as well as what?

• Project Management

• Management of Team Decision Making Processes & Conflict Resolution

Program Content

1. A look at Health System - Case Study From an advanced Country and a developing Country

• Defining a wellness system

• Components of a wellness system

• Characteristics of a functioning wellness system

• Challenges and appearing health Issues

• Case study Kenya

• Case study Israel

2.Customer service in Health Care Organizations

• Benefits of top-notch customer support in a healthcare setting

• How diligent satisfaction affects the bottom line

• Understand the benefits of an attitude

• Listening skills

• Learn basic principles of emotional intelligence and controlling emotions

• Deal with disabled and senior patients

• Stress management techniques

3. Marketing and Social networking Use in Healthcare Systems

• Introduction to e-marketing

• The fundamentals of major social networks as well as the way they go with the healthcare industry

• Importance of social networking in today's humanitarian environment and business/corporate

• Social media profile and marketing

• Integration of conventional marketing and online

• Permission marketing models

• E-Commerce promotion tactics

• E-Commerce strengths and weaknesses

• Online publicity

• Developing highly effective marketing databases

• Target marketing

• Effective online search engine optimization

4. Managing Health within Cultural Contexts

• Communication skills and also the patient-doctor relationship

• Population health and also the context of common practice

• Professional and honest role

• Organization plus legal dimensions

5. Management of Team, Conflict and Decision-Making Processes Resolution

• Teamwork, Effectiveness, and Communication in Health Care

• Decision making

• Problem-solving

• Conflict management process