This training on credit control and debt management is created for individuals that want to get an understanding of practice and principles of managing credit and handling debt in business organizations.

Who Can Attend?

The training on debt management is created for individuals in an administrative, company or maybe finance role including responsibilities for controlling and credit accounts, and also making certain debt is handled efficiently and promptly.

Program Objectives for Training on Credit control:

• gathering overdue customer invoices better

• Debtors Ledger Questionnaire to evaluate business procedures and determine spaces in the method • Strategy to lower today's client debt and making choices on older outstanding invoices.

• contact clients in a systematic way working with the overdue invoice strategy

• knowing when to create the original phone call or even send the proper letter out to the consumer

• Use a telephone script and know all of the questions to question an overdue invoice client

Program Content on Training on Credit Control and Debt Management

1. • Introduction
2. • The reason why clients do not pay
3. • Cost of Running a Ledger
4. • Cost in Labour
5. • Cost on the company when bad debt occurs
6. • Office Procedure Evaluations
7. • Inefficiencies in office procedures
8. • Credit Control procedures
9. • Policies and Procedures
10. • Currency on the Ledger
11. • Debt Collection Activities
12. • Payments, and complaints reports
13. • Payments
14. • Overdue Strategy
15. • Customer Excuses
16. • Meetings
17. • Complaints
18. • Preparation on the Phone Call
19. • Call Script
20. • Cash flow problems