Training for Office Managers

With this training for office managers your skills and knowledge will be sharpened to gain relevance and stay up-to-date as per the modern industry’s standards. Strong office administration and management skills are essential to success in today's workforce.  Office administrators carry out different roles and are expected to be able to accomplish many tasks. Our expert will help you improve your overall office administration skills, which will further increase your value to your organization.   

Training for Office Managers Objectives

By the end of Office Manager Course, participants of this training course will be able to:

• Know how to effectively use office technology, staff, and the environment as a whole
• Understand the functions of an office manager and administrator as a leader
  
• Learn best practices for streamlining office processes and workflow
• Recognize priorities and cope with multi-tasking responsibilities
• Develop plans, decision-making, and problem-solving skills necessary in an office atmosphere
• Manage work pressure more effectually with stress management techniques
• Manage a network of working relationships and manage different stakeholders
• Manage difficult people and solve problems
• Understand techniques to manage challenging people behaviors
• Grasp the prominence of office policies and procedures
• Develop effective office policies and procedures
• Understand the basic finance systems used in office and budget management
  
• Manage the performance of various administrative staff
• Practice Time Management among office managers
• Ensure project timelines and work targets are achieved
  

COURSE CONTENT OFFICE MANAGER COURSE

Module 1: Taking-over Control of Work Life

• Identifying your value, purpose, and role within the office
• Excellence in Customer Service and Service Attitude
• Controlling and Prioritizing Tasks
• Efficient Organization of work
• Office Manager As A Leader
• Action plan to create a robust work process flow
• Streamlining office tasks and management systems
• Managing paperwork and going Digital
• Creating a motivated and energetic office space

Module 2: Office Managers Responsibilities

• Managing and Maintaining the Office Premises
• Health and safety
• Safeguarding equipment
• Space management
• Managing Supplies and Materials
• Managing Technology
• Resources Utilization
• Efficient use of manpower
• Emergency Contact

Module 3: Office Operations Skills

• Presenting Data
• Meeting management
• Business reports
• Project management
• Professional development objectives
• Work Impact evaluation
• Event Planning Core Skills
• Office Policies and Procedures
• Office Compliance and Audits
• Applying assertiveness and its importance

Module 4: Effective Communication Skills

• Styles of communication
• Communicating with expressions and emotions
• Being assertive and confident
• Win-win diplomatic conflict resolutions
  
• Understanding and Application of body language
• Exercising power and managerial authority
• Effective Delegation
• Personality types and handling people
• Developing effective communication with managers

Module 5: Interpersonal Skills in Office Management

• Multi-Tasking and Effective Time Management
• Effective Team Building Skills
• Dealing with Pressure and Stress
• Essential Negotiation Skills
• Systematic Process Thinking
• Analyzing potential solutions
• Making plans and Managing priorities
• Setting SMART goals and objectives
• Tackling the productivity blockers

Module 6: People Management

• People management: Knowing strengths and limitations
• Understanding workplace dynamics
• Developing your team
• Monitoring and encouraging high performance
• Managing emotions and Positive EQ to have workplace effectiveness
• Managing conflicting priorities
• Dealing with Difficult People and workplace conflict
• Managing disagreements and developing trust
• Importance of delegation

Module 7: Office and Business Management

• Business Process Planning and Execution
• Office expenditures and budgets
• Basic accounting concepts
• Billing, Purchasing and Handling Petty Cash
• Lean Management
• Information and Data Management
• Performance Management and Growth
• Organizing the Office for Superior Performance

Module 8: Office Competence Effectiveness and Measurement

• Measuring and Evaluating work processes
• Setting KPI’s for people and processes
• Challenging and Inspiring others to meet work goals
• Tools to enhance Productivity
• Enhancing business standards, reputation, and image
• Understanding the Human Capital Dimensions
• Performing a SWOT analysis
• Performance Reviews, Appraisals and Action Plans
• Reshaping and Re-balancing Office Processes