Business Process Analysis Training Program

Course Overview

Welcome to the Business Process Analysis Course!  This comprehensive program is designed to equip you with the knowledge and skills to identify, measure, analyze, model, and document business processes effectively. By focusing on best practices, this course ensures you can assess industry processes to identify improvement areas, conduct analyses to create alternative recommendations with strong justification, and document findings. Additionally, you'll learn to use Excel for business evaluation, supporting a continuous process improvement discipline.

Target Audience

This course is ideal for:

• Business analysts and process managers seeking to enhance their process improvement skills
• Professionals involved in process modeling and documentation
• Anyone interested in learning how to analyze and improve business processes

Course Objectives

By the end of this course, participants will be able to:

• Create process flowcharts, SWOT analyses, org charts, and scoring matrices
• Understand and apply visual modeling techniques
• Develop both business and technical visual models
• Recognize, measure, and document existing business processes
• Conduct analyses and determine justified alternative recommendations
• Utilize Excel for business evaluations

Course Outline

Module 1: Business Process Fundamentals

• Business Process Competency and Importance
• The Role of Business Process Modeling and Analysis
• Introduction to Business Process Redesign

Module 2: Business Process in Enterprise Context

• Understanding Enterprise Business Architecture
• Applications of Business Capability Model
• Business Analysis Life Cycle Context
• Analyzing Business Process Flow Diagrams

Module 3: Understanding Project/Process Scope

• Conducting Initial Information Gathering
• Building and Describing Business Context Diagrams
• Conducting Stakeholder Analysis
• Navigating the Business/Technology Landscape

Module 4: Identifying and Structuring Business Processes

• Conducting Event Analysis
• Structuring and Defining Business Processes

Module 5: Documenting the Process

• Creating Process Models and BPMN
• Building and Describing Process Flow Diagrams
• Identifying and Documenting Business Rules

Module 6: Conducting Process Analysis

• Analyzing Process Effectiveness and Efficiency
• Identifying Pain Points and Opportunities
• Conducting Cause and Force Field Analyses
• Defining Future States and Conducting Gap Analyses
• Documenting Recommendations for Improvement

Module 7: Leveraging Process Analysis

• Identifying Solution Requirements via Use Cases
• Documenting Use Case Descriptions and the To-Be Solution Scope

Module 8: Presenting Process Analysis Results

• Documenting Process Analysis Findings and Recommendations
• Developing a Process Analysis Presentation

Module 9: Continuous Improvement

• Establishing Continuous Process Improvement Programs
• Performance Measurement

Key Benefits of the Course

• Enhanced Process Understanding: Gain the ability to model and analyze business processes effectively
• Informed Decision Making: Utilize analysis to justify recommendations and improvements
• Improved Efficiency: Identify and address process inefficiencies, enhancing organizational performance
• Career Advancement: Equip yourself with in-demand skills in business process analysis