It's a business improvement application that assists great control methods and demands of an excellent management system. Learning on development of quality management systems is highly recommended for organizations and businesses dedicated to continuous improvement in their operations.

Who can attend?

• Business owners/heads of businesses

• Managers/supervisors

• Quality personnel

Program Objectives:

• Develop, put into action, as well as sustain a functionality excellence business lifestyle • Principles of quality managing as well as performance excellence.

• Principles of the product quality managing and frameworks that have had the most effect

• Build, create and experience a highly effective quality management as well as performance excellence culture

• Enhanced customer <tind1>0;1;2<tind1> <tind>2;was;1;by;•</tind></tind1></tind1> satisfaction

• Improved operational effectiveness and efficiency

• Continual enhancement of products/services

Program Content Development of Quality Management Systems

1. • Introduction
2. • Defining Quality
3. • Principles,  Practices Techniques
4. • Amounts of Quality
5. • Quality control in the Public Sector and Non-Profits
6. • Quality Management Frameworks
7. • Leadership as well as Strategic Planning
8. • Leadership for Quality
9. • Strategic Planning
10. • Customer Focus
11. • Customer satisfaction as well as Loyalty
12. • Identifying Customers.
13.  Customer Information.
14. • Customer Relationship Management
15. • Measuring Customer Satisfaction
16. • High-end Workforce Management
17. • Principles of Motivation and Engagement
18. • Designing High-end Work Systems
19. • Sustaining and managing the task System
20. • Process Management
21. • Business Processes are redesigning Work Processes.
22. • Process Control and Improvement
23. • Performance Measurement & Information Management
24. • The scope of Performance Measurement
25. • Designing Effective Performance Measurement Systems
26. • Analyzing Performance Data
27. • The price of Quality
28. • Knowledge Management
29. • The building and Sustaining Performance Excellence inside Organizations
30. • Organizational Performance and Culture Excellence
31. • Change Management
32. • Sustaining a high-quality Organization
33. • Methodology
34. • Process Improvement
35. • Quality Cost Management
36. • Quality Costs
37. • Quality Cost Measurement
38. • Quality Costs Reporting
39. • Quality Costing and Decision Making
40. • Developing Standards
41. • Performance Reports