This training course covers the essential and necessary skills to lead change initiatives and develop high performing teams. Participants will know the formulas for effective change management and outstanding results. They will be able to create powerful relationships around them to enable superior performance and enhanced results. Every participant will receive a ‘road map’ for their own personal success.

PROGRAMME OBJECTIVES

1. Understand the key drivers of change, both internal and external
2. Know how to implement change initiatives effectively
3. Enable your team to come to terms with change quickly and easily
4. Understand the core issues of motivation and the practical steps to take for effectiveness
5. Know how to build effective and high performing teams
6. Know your Emotional Intelligence (E.I.) Profile and what it means for you
7. Know and use the 5 core competencies of E.I
8. Know and use persuasive techniques and skills to influence and persuade even more effectively

Who Can Attend?

• Senior and Department Mangers tasked with ensuring successful change management
• Managers looking to build high performance teams
• Team Leaders and Supervisors seeking to improve their change management skills and knowledge
• Professional seeking a successful change formula to ensure future sustainability

Course Outline

Day 1 : Overview of Change Management

• Introductions and Objectives
• What changes have you seen and what are the implications for us as leaders?
• PESTLE Model
• What should we do and consider when implementing change?
• The Reactions to change
• The Responses to change
• The Change Curve
• The 4 Stages of Learning
• The Styles of Learning

Day 2 : Managing Change Effectively

• Why Change goes wrong
• The Critical Success Factors
• The Six Essentials of Change
  • Identify the reasons
  • Establishing the results required
  • Planning and Management
  • Involving Stakeholders
  • Monitor and Feedback
  • Structure and Support

Day 3: Motivation and Communication for Results

• What is your role as a leader?
• What are the essential skills of an effective leader?
• What is motivation and why is it important?
• The X/Y Manager
• Video: 21st Century Motivation
• The communication bridges
• What can we do to build trust and collaboration with staff?
• What are the areas of communication that we can enhance?
• The communication ladders

Day 4: High Performing Teams and your Emotional Intelligence

• What is a high performing Team?
• The building Blocks of High Performance
• The Emotional Intelligence Questionnaire
• You E.I. Profile
• The 5 Core Competencies of E.I.
• Video: Empathy
• What is Persuasion? What is Influencing? What is the difference?
• Push and Pull communication
• PROVE Model
• The Six Key Persuaders

Day 5: The Skills of Leading Change Effectively

• The Skills of Leading Change and High Performance
• The behaviours that get results
• Listening for Results!
• Beyond Listening
• The Ball Exercise
• Risk it!
• Action Planning