Every logistics system requires warehousing as a link between the customer and the producer.  Warehousing ensures a good relationship between customer and producer through efficient customer services where the customer is able to obtain products at an affordable price. Over the years warehousing has become a big aspect of organizational operations. This course seeks to explain the concept of warehouse management and help participants develop skills in running warehouses.

COURSE OBJECTIVES

By the end of this course the participants will be able to:

• Understand the process of designing procedure of a warehouse
• Determine methods of improving warehouse methods
• Identify methods of eliminating wasteful costs
• Determine profits gained with better customer services
• Facilitate internal productivity

WHO SHOULD ATTEND

This course targets warehouse managers, stock professionals, warehouse supervisors, distribution professionals, and non-warehouse operating personnel who want to learn about warehouse management.

COURSE OUTLINE

Module 1: The Role of the Warehouse 

• Why we need a warehouse?
• What functions they cover?
• How do they fit into the supply chain?
• The Balance between Sorting and Storing
• The Location and Capacity of Warehouses

Module 2: Product Classification

• Supply / Demand Variables
• ABC Analysis or the 80/20 Rule
• Determining Product Handling Groups
• Throughputs and Product Formats
• 
  Module 3: Layout Options 
• Receiving Options
• Storage Options
• Picking / Assembly Options
• Dispatching Options
• Using the Floor and the Height Space
• Organising for Flow

Module 4: Methods and Equipment

• Loading Bays
• Selecting Fork Lift Trucks
• Selecting Racking
• Implications for Warehouse Layouts
• Operational Timings and Planning
• The Use of IT within the Warehouse

 Module 5: Health and Safety

• Duty of Care
• Inspections and Risk Assessments-task Analysis
• Equipment Maintenance and Care
• Raising People's Awareness

Module 6: Security and Loss

• Minimizing Internal Theft
• Minimizing External Theft
• Preventative measures will be briefly discussed

Module 7: Productivity and Costs 

• Fixed and Variable Costs
• Typical Costs Involved
• A Model for Understanding the Roles of Productivity, Utilisation, and Performance
• Setting Productivity and Cost Targets
• The Importance of having Measurements and Key Indications of Performance

Module 8: Service Levels

• Internal and External Customers
• Customer Service Measure
• Customer Service Sampling
• Effects of Substandard Service
• Minimizing Errors
• 
  Module 9: Warehouse Layouts and Productivity 
• Different Types of Layout with Advantages and Disadvantages
• Planning for Flow in the Warehouse
• Calculations for Storage
• Calculations for throughput and Productivity
• Checklists to help on deciding the best option to take back to the participants’ workplace